User Privacy Policy

This Privacy Policy explains how WildWin collects, uses and protects personal information when people register, play or otherwise interact with our services. We take user privacy seriously and describe below the types of information we process, how we use it, the safeguards we maintain and the choices available to users.

Types of data we collect

Account data: name, date of birth, postal address, email, telephone number and account credentials.
Personal identity documents: copies of identity or address documents submitted for verification where required.
Technical data: IP address, device identifiers, browser and operating system details, and connection information.
Transactional data: deposits, withdrawals, payment method details and transaction history.
User activity: game and session logs, interactions with the site, support requests and marketing preferences.

Personal data

Personal data is used to create and manage accounts, verify identity, prevent fraud and meet regulatory obligations. We may need to process identity documents where verification is necessary before certain transactions or account changes.

Technical data

Technical information is used to secure accounts, improve service performance and ensure a stable user experience across devices. We use non‑identifying technical data for diagnostics and product improvements.

Transactional data

We process payment and transaction records to complete financial transactions, handle refunds, detect suspicious activity and comply with financial reporting and anti‑money‑laundering requirements.

Use of information

To operate and maintain user accounts and the platform.
To process payments and administer withdrawals.
To verify identity and meet legal and regulatory responsibilities.
To provide customer support and respond to enquiries.
To send transactional messages and, where consent is given, marketing communications.
To detect and prevent fraud, abuse and other prohibited activity.

Data protection practices

We apply administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss or misuse. Access to personal data is limited to staff and third parties who require it to perform services. Where appropriate, data is encrypted in transit. We retain personal information only as long as necessary for the purposes set out here or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences and measure and improve performance. Third‑party analytics and advertising partners may also place cookies. Users can manage cookie preferences through their browser or via the site cookie settings. Disabling certain cookies may affect functionality.

User rights

Users have rights to access their personal information, request correction of inaccuracies, ask for deletion where applicable, and object to or restrict processing in certain circumstances. Where personal data portability applies, users may request a copy in a commonly used format.

Access, correction and deletion of data

To exercise rights or update details, contact [email protected]. We may require identity verification before fulfilling requests to protect accounts. If you wish to close an account or request deletion, we will explain any legal or operational reasons for retaining certain records.

Information sharing and third parties

We share personal information with service providers and partners who perform services on our behalf, such as payment processors, identity verification, analytics and customer support providers. We also disclose information when required by law or to prevent fraud. Wild Win may share aggregated or anonymised data that does not identify individuals.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified by posting a revised policy on the site and, where appropriate, by direct communication to registered users. Continued use of the service after changes indicates acceptance of the updated terms.