Support is available to help with questions, account issues, technical problems or general feedback. The team can assist with verification, deposits and withdrawals, troubleshooting the site or guidance on safer gambling tools. Contact routes include live chat for immediate help, email for detailed enquiries and telephone support for account matters. Responses aim to be prompt and helpful; please have your account details to hand when contacting the centre. Please keep relevant ID and transaction details ready.
| Department | Contact |
|---|---|
| Customer support | Live chat for immediate help; [email protected] for email enquiries; telephone: +44 20 7689 4521 (available Mon–Fri, 09:00–18:00) |
| General enquiries | [email protected] — business and compliance queries; expect reply within 24 hours |
| Affiliate enquiries | [email protected] — partnership and marketing enquiries; account manager allocation upon registration |
| Working hours | Live chat & email: 24/7; Phone support: Mon–Fri, 09:00–18:00 |
For detailed enquiries, account issues or submissions of documents, email is the preferred contact method: [email protected]. Include a clear subject line, your full account name and up-to-date contact details to help the team process your request without delay. Attach any relevant documents and allow 24 to 48 hours for a response; incomplete information may lengthen handling time.
Support enquiries are typically answered within one business day, and most users receive a reply in that time. Complex cases — for example identity verifications, payment investigations or security reviews — may take longer to resolve depending on their nature. When extra time is required, the support team will keep you informed of progress and any expected delays.
Feedback, suggestions and ideas to improve the website are welcome. Please share any thoughts on features, design or content—every message is read carefully by the team and used to refine the service and user experience. Input helps shape future updates, so send constructive comments and state what would make the site more useful for you.
