User Privacy Policy
Welcome to the WildWin privacy policy. This page explains how we collect, use and protect the personal information you provide when you create an account, deposit funds, play games or use our services. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage it.
Types of data we collect
Personal data
When you register or verify your account we collect personal information that identifies you, such as your full name, date of birth, home address, email address and telephone number. We also collect identity documents when required for verification and anti-money‑laundering checks.
Technical data
We gather technical information about the device and browser you use, your IP address, device identifiers, operating system, and connection data. This helps us deliver the service, secure accounts and improve performance on desktop and mobile.
Transactional data
We store details of deposits, withdrawals, bets, game activity, promotional activity and any correspondence with our support team. Payment method details are handled by our payment processors and we retain only the information necessary to manage transactions and comply with legal obligations.
Use of information
We use your data to create and administer your account, process payments, carry out identity checks, prevent fraud, and comply with legal and regulatory requirements. We also use information to provide customer support, handle disputes, and to deliver service updates and important account messages.
Where you have given consent, we may use data to send marketing messages about promotions and offers. You can opt out of marketing at any time through your account settings or by contacting our support team.
Data protection practices
We protect personal information using industry-standard technical and organisational measures, including encryption of sensitive data in transit and at rest, access controls and regular security reviews. Access to personal data is restricted to staff and service providers who need it to perform their duties.
We retain personal data only for as long as necessary to provide services, meet legal obligations and resolve disputes. We apply data minimisation principles and review our retention periods regularly.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences, analyse site usage and to support security and fraud prevention. Third-party analytics and advertising partners may place cookies to measure and improve marketing activity. You can control cookie settings through your browser and via the cookie banner on our site.
User rights
You have rights over your personal data, including the right to access it, request correction, ask for deletion, request restriction of processing, and object to certain processing. You may also withdraw any consent you have given. To exercise these rights contact us using the details below.
Access, correction and deletion of data
You can review and update much of your account information via your account settings. For requests we cannot complete through the site, contact support at [email protected] and we will respond and assist with access, correction or deletion requests where appropriate and in line with legal requirements.
Information sharing and third parties
We share personal information with trusted service providers who perform services on our behalf, such as payment processors, identity verification providers, analytics vendors and fraud prevention services. We also disclose information where required by law, to protect our rights, or to prevent fraud and other criminal activity. Aggregated or anonymised information may be shared for reporting or business purposes.
Privacy policy updates
We may update this privacy policy from time to time. When we make significant changes we will notify you by posting the updated policy on our site and, where appropriate, by email or account notice. Please check this page regularly for the latest information.